Disclaimer

This website (https://carlisletaxicompany.co.uk) is owned and operated by Carlisle Taxi Company (“we,” “us,” or “our”). This disclaimer outlines essential terms and conditions for using this website and our services.

1. General Information

The information provided on this website is for general informational purposes only. While we strive for accuracy and update information regularly, we make no representations or warranties regarding this information’s completeness, accuracy, or suitability.

Example: If a user relies on outdated fare information displayed on the website and finds a discrepancy in the actual charge, the company shall not be held liable.

UK Law Reference: Under the Consumer Protection from Unfair Trading Regulations 2008, businesses must ensure that the information provided is not misleading. We aim to comply by promptly updating inaccuracies.

2. Service Availability

All bookings are subject to vehicle and driver availability. While we strive to fulfil all confirmed bookings, unforeseen circumstances may affect service delivery. We reserve the right to cancel or reschedule bookings.

Example: A booking may be cancelled due to adverse weather conditions, and the company will notify the customer as soon as possible.

UK Law Reference: In line with the Consumer Rights Act 2015, we ensure that any cancellations or changes are communicated transparently and refunds are provided where applicable.

3. Pricing and Payment

All prices displayed on this website are indicative and subject to change. The final fare is determined by distance, waiting time, and any additional services requested. Payment terms will be agreed upon at the time of booking.

Example: If a user books a taxi and requests additional stops or waiting time during the journey, the fare may increase accordingly.

UK Law Reference: We provide clear pre-contract information, including any potential additional charges, per the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013.

4. Third-Party Services

For convenience, our website may contain links to third-party websites or services. We do not control, endorse, or assume responsibility for any content, policies, or practices of these third parties. Accessing third-party websites is at the user’s own risk.

Example: Clicking on a partner’s website link to book a hotel does not make us liable for issues arising from that transaction.

UK Law Reference: Under the E-Commerce Regulations 2002, we provide transparency about third-party relationships.

5. Liability

Carlisle Taxi Company shall not be held liable for:

  • Any indirect, incidental, or consequential damages arising from using this website or our services.
  • Factors beyond our control, such as traffic or force majeure events, cause delays or disruptions.

Example: If a customer misses a train or flight due to unavoidable delays during their journey, we will not be held responsible.

UK Law Reference: Under Section 2(1) of the Unfair Contract Terms Act 1977, liability for personal injury or death due to negligence cannot be excluded, but other liabilities may be limited where reasonable.

6. Privacy and Data Security

We collect and process personal data per the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. While we implement appropriate security measures, we cannot guarantee absolute security.

Example: Booking details, such as names and contact numbers, are stored securely but may be subject to data breaches due to external cyberattacks, for which we are not liable.

UK Law Reference: Our practices comply with the UK GDPR and the ICO’s guidance on handling personal data securely.

7. No Professional Advice

The content on this website does not constitute professional advice. For specific inquiries related to legal, financial, or technical matters, please consult a qualified professional.

Example: A user seeking tax deduction information for business travel must consult an accountant rather than rely on our website’s general information.

UK Law Reference: This aligns with the Misrepresentation Act 1967, ensuring users are not misled by implied expertise.

8. Changes to the Disclaimer

We reserve the right to update or modify this Disclaimer without prior notice. Any changes will be posted on this page, and continued website use constitutes acceptance of the revised terms.

UK Law Reference: This complies with the Consumer Contracts Regulations, ensuring users are informed of changes to terms.

FAQ

1. What specific security measures does Carlisle Taxi Company implement to protect personal data collected during bookings and website interactions?

Carlisle Taxi Company employs various security measures to protect personal data, including encryption protocols to safeguard data transmitted over the internet, secure server infrastructure, and regular security audits. We limit authorized personnel access to personal information and implement strict data usage policies to keep your information confidential.

2. How promptly will customers receive notifications regarding cancellations or booking changes due to unforeseen circumstances, such as vehicle availability or adverse weather conditions?

Customers will be notified as soon as possible regarding any cancellations or booking changes. We aim to contact customers within a reasonable timeframe, typically within 30 minutes of making the decision, to ensure they have ample time to adjust their plans. Notifications will be sent via the contact method specified when booking (email, phone call, or text message).

3. What specific examples of force majeure events could impact the company’s ability to provide timely service?

Examples of force majeure events include natural disasters such as severe storms, floods, earthquakes, or wildfires; significant traffic disruptions due to road closures, accidents, or construction; and other uncontrollable incidents such as strikes or civil unrest. These events may lead to delays or cancellations in our service, and we will inform customers of any such impacts as soon as we know them.

Contact Us

If you have any questions or concerns about this Disclaimer, please get in touch with us:

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