Terms & Conditions for Carlisle Taxi Company

Welcome to Carlisle Taxi Company! Thank you for choosing us as your trusted transportation provider. We have outlined our Terms & Conditions to ensure smooth, reliable, and transparent service. These terms define our mutual responsibilities, help clarify expectations, and provide an enjoyable journey for everyone.

Terms & Conditions of Carlisle Taxi Company

1. Introduction

1.1 These Terms & Conditions for Carlisle Taxi Company govern the use of our taxi services, including bookings, payments, cancellations, passenger conduct, and our responsibilities as a service provider.

1.2 By booking with Carlisle Taxi Company, you agree to comply with these terms and ensure a professional and efficient experience for all parties involved.

1.3 We aim to deliver excellent customer service, and these Terms & Conditions are designed to reflect our commitment to your safety, comfort, and convenience.

2. Booking and Charges

2.1 Booking Options
You can book a taxi using one of the following methods:

Phone: Call our customer service team to arrange your ride.
Website: Use our online booking portal for quick, easy reservations.
Mobile App: Download our app for a seamless booking experience with real-time tracking.

2.2 Fare Calculation
Fares are calculated based on:

The distance of the journey.
The duration of travel, considering traffic conditions and waiting times.
Additional fees for specific requests, such as child seats, special vehicles, or multiple stops.

2.3 Additional Charges
Extra fees may apply in the following scenarios:

Waiting Time: If the driver waits beyond the agreed time.
Additional Stops: For each extra stop requested during the journey.
Cleaning Fee: If the passenger causes damage or excessive mess in the vehicle.

2.4 Promotions and Discounts
We occasionally offer promotional discounts. Any such offers will have specific terms detailed on our website or app.

3. Payment

3.1 Accepted Payment Methods
We strive to make payments convenient for you by accepting the following:

Cash payments directly to the driver.
Card payments are made via our payment link, bank transfers, or card readers in the taxi.
Contactless and mobile payments, such as Apple Pay or Google Pay.

3.2 Payment Timing
Unless otherwise agreed upon, all payments must be settled at the journey’s end. Prepayments may be required for long-distance or advance bookings.

3.3 Receipts
Receipts are provided upon request. If booking online or via the app, an electronic receipt will be emailed to you automatically.

4. Cancellations & No-Shows

4.1 Cancellation Policy

Cancellations must be made at least 60 minutes before the scheduled pick-up time to avoid charges.
Late cancellations may incur a fee to compensate for the driver’s time and fuel expenses.

4.2 No-Show Policy

A “no-show” is the customer failing to arrive at the pick-up point within 10 minutes of the scheduled time.
In such cases, a no-show fee may be charged, as detailed on our website.

4.3 Refunds
Refunds for prepayments are processed within 7-10 business days, subject to cancellation terms.

5. Passenger Responsibilities

5.1 Timeliness
Passengers must arrive promptly at the pick-up location to avoid delays or potential no-show charges.

5.2 Behavior Standards
Passengers are expected to:

Treat drivers and vehicles with respect.
Refrain from abusive, threatening, or illegal behaviour.
Follow the driver’s instructions for safety during the journey.

5.3 Personal Belongings
You are responsible for your belongings. Carlisle Taxi Company is not liable for lost or damaged items. If you lose an item, contact us immediately; we will do our best to assist.

5.4 Damage to Vehicle
Passengers causing damage to the vehicle may be charged for cleaning or repair costs.

6. Driver Rights and Responsibilities

6.1 Licensing and Training
All drivers are fully licensed, insured, and trained to provide professional and safe services.

6.2 Service Refusal
Drivers reserve the right to refuse service if:

The passenger is under the influence of alcohol or drugs.
The passenger is abusive, threatening, or misbehaving.

6.3 Journey Termination
Drivers may terminate the journey if the passenger’s behaviour poses a safety risk.

6.4 Lost Items
Drivers will report any items left in the vehicle to our office for collection by the rightful owner.

7. Liability

7.1 Service Quality
While we strive for timely and efficient services, unexpected delays may occur due to traffic, weather, or other external factors.

7.2 Limitations of Liability
Carlisle Taxi Company is not liable for:

Indirect or consequential damages arising from delays or missed appointments.
Loss or damage to personal belongings left in the taxi.

7.3 Direct Liability
Our liability is limited to the value of the service provided in the case of disputes.

8. Data Protection

8.1 Privacy Commitment
We respect your privacy and handle your personal information under current data protection legislation, including GDPR.

8.2 Use of Data
Your data may be used for:

Processing bookings and payments.
Improving our services through feedback analysis.
Marketing communications (with your consent).

8.3 Data Security
We employ robust security measures to protect your information against unauthorized access.

9. Amendments to Terms & Conditions

9.1 Policy Updates
Carlisle Taxi Company reserves the right to update these Terms & Conditions anytime.

9.2 Notification of Changes
Changes will be published on our website and app, and the passenger must review updated terms regularly.

10. Governing Law

10.1 The laws of England and Wales govern these Terms & Conditions for Carlisle Taxi Company.

10.2 Disputes arising from these terms will be resolved in the jurisdiction of England and Wales.

11. Contact Information

For further assistance or inquiries about our Terms & Conditions, please reach out to:

Carlisle Taxi Company
📞 01228 812612 | 01228 734575
✉️ hello@carlisletaxicompany.co.uk
🏠 21 Ferguson Road, Carlisle CA2 6EG

Your Agreement:

By using Carlisle Taxi Company’s services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. We are dedicated to providing a safe, reliable, and enjoyable travel experience. Thank you for choosing us!